Terms of Service

Preamble and Corporate information

These Terms of Service ("Terms") govern the access to and use of the services provided by H Company, a French simplified joint-stock company (“société par actions simplifiée”) registered with the Paris Trade and Companies Registry. Our registered office is located at 8 rue Sainte-Cécile, 75009 Paris, France.

By accessing, installing or using the Holotab extension and/or the Inference API (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

Terms beginning with a capital letter, whether used in the singular or plural, shall have the meanings set forth below.

• Account: The personalized User account required to access and use the Service.

• Actions: Any content, browsing, interactions, or operations executed by the Service’s AI agents, including screenshots and transient analysis of visited websites.

• Agent: A program powered by AI models that perceives inputs and acts within defined boundaries to achieve goals.

• Credits: Pre-paid units of value used to access specific tiers of the Inference API.

• Holotab: The Google Chrome browser extension designed to assist Users in automating routine tasks within their browser through contextual analysis of their active tab and natural language processing.

• Inference API: The programmatic interface provided by H Company for the execution of AI-driven tasks.

• Input: Any data, text, content, platforms and websites on which User uses the Service.

• Output: The results, summaries, or data extractions generated by the Service in response to a User instruction.

• Service: The software service provided remotely via the internet (“SaaS”) including (i) AI Agents provided by H Company, (ii) Holotab (ii) Inference API, together or separately and (iv) any additional functionality provided by H Company within the scope of the Service.

• User: the user of the Service.

2. Acceptance and Modification of Terms

   1. Express Acceptance

Any installation or use of the Service or any part thereof (including any submission of task instructions or interaction with H Company of its subcontractor’s servers) shall constitute full, complete, irrevocable and unconditional acceptance of these Terms as well as our Privacy Policy, which forms an integral part of the contractual relationship between the end user (hereinafter "User", "you" or “your”) and H Company.

2. Modification

H Company reserves the right to unilaterally modify these Terms at any time. 

Modified Terms will be notified through one or more of the following:

a) Display within the H company website and services;

b) Update of the Term’s version referenced on the website;

c) Email notification for Users with active Accounts.

Continued use of the Service following notification constitutes full and complete acceptance of the modified Terms. In case of disagreement, the User must cease all use of the Service and uninstall the Service’s components. Such termination shall not give rise to any compensation whatsoever.

3. Proof of Acceptance

Electronic exchanges between the User and H Company servers during initial installation constitute irrefutable proof of acceptance of the Terms pursuant to Article 1366 of the French Civil Code. More generally, and particularly in the event of a dispute, H Company may validly provide evidence of the access and actions of the User, as well as of H Company’s obligations fulfilment, by using the connection logs recorded by H Company or its subcontractor, which shall serve as proof, in particular with regard to the date, nature, and content of the Inputs and processing operations, as acknowledged by the User.

3. User Account 

   1. Mandatory Account Creation

Access to the Service requires mandatory creation of a User Account via:

a) A valid email address associated with a display name; or

b) Single sign-on authentication via Google account compliant with OAuth 2.0 standards.

These identifiers constitute the sole personal elements collected, strictly necessary for authentication, session management, and functional notifications.

2. Responsibilities

The User undertakes to:

a) Provide accurate, complete, and up-to-date information during registration;

b) Maintain absolute confidentiality of access credentials of any type (account, api-keys…);

c) Immediately notify H Company of any unauthorized use or security compromise;

d) Not use or share credentials with unauthorized third parties.

Each time the User logs in to the Service, they must enter their login credentials, which are strictly personal and confidential. In any case, the User is solely and entirely responsible for any access and actions taken using the assigned login credentials.

3. Deactivation

H Company reserves the right to suspend or deactivate an Account and terminate this agreement with immediate effect in case of:

a) Clear violation of these Terms;

b) Fraudulent or illegitimate use of the Service;

c) Infringement of H Company's intellectual property rights;

d) use of the Service with illegal Input or likely to compromise the integrity of the Service or damage H Company’s brand image;

e) Express User request.

No compensation shall be due for such deactivation.

4. H Services description and scope

   1. Holotab

      1. Functional Description

Holotab is a Google Chrome browser extension designed to assist Users in automating routine tasks within their browser through contextual analysis of their active tab and natural language processing. It is specifically configured to self-deactivate on 150+ sensitive domains covering banking, health, HR/payroll, and adult content.

The Service specifically enables:

a) Interpretation of instructions formulated in natural language ("prompts");

b) Transient analysis of visual elements displayed in the active tab for contextualization;

c) Deterministic execution of standard web actions (clicks, data entry, navigation);

d) Generation of summaries or extraction of relevant content.

The Service makes no representations regarding the relevance, accuracy, legality or timeliness of the Actions made by the User and Input used by the User. H Company disclaims all liability related to any and all Inputs.

2. Technical Scope

Holotab processes exclusively:

• Textual instructions submitted by the User (“prompts”);

• Visual elements from the active tab on a strictly temporary basis (immediate deletion post-processing);

• Non-identifying technical metadata (timestamps, execution status).

No visual data is stored persistently. Screenshots are deleted immediately after analysis.

3. Legitimate Use

The Service is intended exclusively for:

• Automation of legitimate personal or professional tasks;

• Use with unlawful and legally available Inputs;

• User assistance in ordinary web interactions;

• Productivity enhancement without intentional circumvention of reasonable security measures implemented by third-party site publishers.

Specific conditions for the Holotab Service are detailed at https://hcompany.ai/holotab/terms-of-use. 

The User acknowledges and agrees that in the event of any conflict, inconsistency, or discrepancy between these General Terms and the Holotab-specific provisions, the Holotab Service Terms shall prevail regarding the use of the Holotab Extension.

2. Inference API

   1. Functional Description

The Inference API allows model access for programmatically following the OpenAI Chat Completion Protocol. The users are responsible for providing their own instructions (“prompts” that can be composed of text and screenshots.) The API does not include automated domain blocking. The User is solely responsible for ensuring that API targets do not include sensitive data and comply with third-party terms.

2. Technical Scope

The API processes exclusively:

• Textual instructions submitted by the User (“prompts”);

• Visual elements from screenshots taken by the Agent from submitted environment;

• Non-identifying technical metadata (timestamps, execution status).

No textual nor visual data is stored persistently.

3. Legitimate Use

The Service is intended exclusively for:

• Automation of legitimate personal or professional tasks;

• Use with unlawful and legally available Inputs;

• User assistance in ordinary computer and web interactions;

• Productivity enhancement without intentional circumvention of reasonable security measures implemented by third-party publishers.

The Inference API does not include automated domain blocking. The User is solely responsible for ensuring that their use of the API complies with the terms of use of any third-party websites visited and does not infringe upon third-party rights.

3. Beta Status

The Service is currently provided in Beta mode. H Company does not guarantee 100% uninterrupted availability and may modify or suspend features for technical maintenance or urgent security measures.

5. Authorized Use and Formal Prohibitions

   1. Legitimate Use

The User undertakes to use the Service exclusively for:

a) Reasonable automation of their own computer or web tasks;

b) Legitimate personal or professional assistance;

c) Extraction of public or authorized data;

d) Individual productivity enhancement.

2. Absolute Prohibitions

It is expressly prohibited to use H Services for:

a) Intentional circumvention of third-party sites' technical protection measures (advanced CAPTCHAs, rate limitations, reasonable anti-bot systems);

b) Mass or systematic scraping of non-public data;

c) Access to subscription-protected content without valid authorization;

d) Any fraudulent, phishing, spam, or malicious activity;

e) Automated collection of third parties' personal data without legal basis;

f) Violation of third-party sites' terms of use; 

g) Infringement of third-party’s intellectual property rights;

h) Activity likely to degrade H Company server performance;

i) Using the Service to design or develop a service that competes with the Service

j) Using Outputs to develop models that compete with the Service.

In particular, it is the User’s sole responsibility to ensure that any processing of personal data carried out through the Service is performed on a valid legal basis, determined under the User’s sole responsibility. The User shall hold H Company harmless from any claims by data subjects.

3. Compliance with third-party terms

H Services must be used in absolute compliance with the terms of use of visited websites. In particular, the Service may not under any circumstances be used in violation of the terms of use of the platforms and websites visited, nor to infringe in any way upon their publishers’ intellectual property rights and database producers’ rights, including through the extraction or reuse of substantial portions of such databases, without the prior authorization of the relevant rights holders. H Company disclaims all liability regarding potential contractual violations occurring between the User and third-party publisher.

6. Technical Operation and Limitations

   1. Holotab

      1. Transient Processing

Holotab analyzes visual elements displayed in the active tab on a strictly temporary basis:

• Memory-only capture and processing (no disk storage);

• Immediate deletion of visual elements post-processing (maximum 1 hour per session);

• Limited retention to user instructions (prompts) and non-identifying technical metadata.

2. Excluded Sites

Holotab automatically self-deactivates on 150+ sensitive domains covering:

• Banking and financial services;

• Health and medical portals;

• HR and payroll systems;

• Adult content.

The User shall refrain from any attempt to block or interfere with the deactivation systems inherent in the Service.

3. Technical Limitations

Holotab may be limited or blocked by:

• Advanced CAPTCHAs (hCaptcha, Cloudflare Turnstile, Arkose Labs);

• Rate limiting;

• Commercial anti-bot systems;

• Structural interface modifications by third-party sites.

H Company assumes no liability for any limitation or interruption of the Service resulting from measures taken by third parties, including, but not limited to, platform or website operators and holders of intellectual property rights in the content.

2. Inference API

   1. Transient Processing

The Inference API takes users prompt input (text and images) and proceeds on a strictly temporary basis:

• Memory-only capture and processing (no disk storage);

• No retention of user instructions (prompts) 

• Only non-identifying technical metadata is persisted as technical logs

2. Technical Limitations

Inference API may be limited or blocked by:

• Rate limiting applied to the User tier.

3. Service Availability

H Company strives to ensure optimal availability of the Service. However, the User is advised of the technical uncertainties inherent on the internet and the resulting interruptions or slowdowns in access, as well as the existence of scheduled maintenance and update windows for the Service or its hosting infrastructure. Furthermore, the User is solely responsible for the effectiveness of their internet connection and their information system. Consequently, H Company cannot under any circumstances guarantee optimal or continuous availability of the Service, which is provided solely under an obligation of means, that the User acknowledges. Therefore, H Company does not guarantee 100% uninterrupted availability. The Service may be temporarily unavailable for:

a) Scheduled technical maintenance;

b) Urgent security measures.

4. Service security

H Company or its hosting service provider implements security measures that comply with current standards, under an obligation of means, to prevent unauthorized access to or breaches of the Data. However, the User is responsible for securing their own information system and web access, and in particular for implementing firewalls and antivirus software to protect their system and Data. H Company or its hosting subcontractor is free to update security measures in order to maintain the Service’s security level over time. The Service does not include any data back-up service or system.

5. Service maintenance

H Company is responsible for technical corrective maintenance of the Service as well as its ongoing maintenance in accordance with its own roadmap, under an obligation of means. In the event of a technical malfunction of the Service, the User may report it to H Company by email or through the dedicated Service interface.

In any event, H Company cannot be held liable or responsible under the Service maintenance for any defect related to (i) a hardware or software failure of one or more components of the User’s information system, terminal or network, (ii) the configuration of the User’s workstation, (iii) the Input used (including third-party content and website), (iv) the User’s refusal to cooperate with H Company in resolving defect including any unreported defect, (v) any use of the Service that does not comply with its intended purpose or with these Terms, (vi) incompatibility between the Service and third-party hardware or software implemented or used by the User, (vii) a failure of electronic communications networks, slowdown, or congestion of the internet, (viii) contamination of the User’s information system by a computer virus, (ix) fraudulent intrusion into the User’s information system, (x) any third-party intervention on the Service not authorized by H Company, (xi) and more generally, any intentional act of damage, malice, or sabotage, or a case of force majeure. Any non-compliant use of the Service releases H Company from any liability regarding the operation of the Service.

7. Payment and Service Credits

Some Services capabilities can be extended through the use of paid-tiers. Those are accessible through paid Credits. Paid Credits currently only apply to the Inference API Service. H Company reserves the right to make the applicable scope of Credits evolve, while notifying the User.

1. Credit Purchase and Value 

Access to certain tiers of the Inference API is contingent upon the purchase of Credits via the User’s Account. Credits are not a form of currency, have no cash value, and are non-refundable except as expressly provided in this Article.

2. Credit Expiration

Unused Credits remain valid for a period of 12 (twelve) months from the date of purchase. H Company will notify the User 30 (thirty) days before Credit expiration. Following this period, unused Credits shall automatically expire and be removed from the User’s ledger without compensation or notice.

3. Professional Users (B2B – Worldwide) 

For all Users acting in a professional capacity (including legal entities and individual professionals), whether located within the European Union or the rest of the world, all purchases of Credits are final. No right of withdrawal, refund, or cancellation shall apply once the transaction is confirmed.

4. EU Consumers (B2C Only)

Pursuant to the French Consumer Code (“Code de la consommation”), natural persons qualifying as Consumers within the European Union have a legal right of withdrawal for 14 days from the date of purchase.

Immediate Performance Waiver: Given the digital nature of the Credits, the Consumer expressly requests that the Service begins immediately upon purchase.

Effect of Waiver: the Consumer acknowledges that by using the first Credit or initiating an automated task, they provide express prior consent to the execution of the Service and expressly waive their 14-day right of withdrawal in accordance with article L221-28 13° of the French Consumer Code.

8. Responsibilities

   1. H Company Liability

      1. Disclaimer

Given the probabilistic nature of AI agents, using the Services may result in Output that does not accurately reflect facts. As a consequence, the User acknowledges that:

• The Output depends on the Input used, particularly in terms of relevance, accuracy, timeliness, or lawfulness

• The Output may not always be accurate, and the User must not rely on the Output from the Service as a sole source of truth or factual information nor as a substitute for professional advice.

• The User must always evaluate the accuracy and relevance of the Output for their use case, including through human review where appropriate before using or sharing the Output;

• The User must not use Output concerning an individual for purposes that may have a legal or material impact on that individual (in particular in decision making relating to health, insurance, legal matters, education, employment, credit, etc.).

2. General information

Provided that the User has reviewed the features of the Service and verified that they meet the User’s needs, H Company is not liable for the Service’s suitability for the User’s needs and disclaims any obligation, express or implied, that the Service will conform to any specific needs of the User. H Company provides the Service “as is” and undertakes to ensure its operation in a manner substantially consistent with these terms, subject to an obligation of means.

NEITHER H COMPANY NOR ANY OF ITS AFFILIATES OR LICENSORS SHALL BE LIABLE FOR (i) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES RELATED TO LOSS OF PROFITS, LOSS OF LEADS OR CUSTOMERS, LOSS OF USE, LOSS OF DATA, WORK STOPPAGE, LOSS OF BUSINESS; COMMERCIAL OR ECONOMIC LOSS; CLAIMS BY AN EMPLOYEE OR THIRD PARTY AGAINST THE USER; PENALTIES; LOSS OF OPPORTUNITY; LOSS OF REPUTATION OR OTHER LOSSES, AND (ii) ANY DAMAGES SUFFERED BY A THIRD PARTY, EVEN IF H COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

H COMPANY MAKES NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) REGARDING THE SERVICE AND DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AS WELL AS ANY WARRANTY ARISING FROM COURSE OF DEALING OR TRADE USAGE. H COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ACCURATE, OR ERROR-FREE, OR THAT ANY CONTENT WILL BE SECURE OR WILL NOT BE LOST OR ALTERED. 

THE USER ACKNOWLEDGES AND AGREES THAT ANY USE OF THE OUTPUT FROM THE SERVICE IS AT HIS OWN RISK AND THAT THE USER WILL NOT RELY ON THE OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, NOR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.

H Company shall only be liable for a material breach of its contractual obligations, as proven by the User, and for direct damages attributable exclusively to the Service, as proven by the User, within the limits set forth below.

H Company shall not be held liable in the event of force majeure as defined by applicable law and the competent courts.

3. Free of charge Services

In addition to the above, for Services being provided free of charge (i.e. Holotab and Inference-API free-tier), H Company's liability is limited to direct damages exclusively and directly caused by its proven gross negligence or willful misconduct affecting its infrastructure.

This liability is capped at €100 (one hundred euros) per User per calendar year, amount deemed fixed (“forfaitaire”), discharging and final, representing the reasonable value of the free Service provided. The User acknowledges that this limitation contributes to the economic balance of the contract.

4. Paid services

In addition to the above, for paid-tier Services (see Article 5) Company's liability is limited to direct damages exclusively and directly caused by its proven gross negligence or willful misconduct affecting its infrastructure.

This liability is capped at the greater of (a) the total fees paid by the User in the six (6) months preceding the claim, or (b) €100 (one hundred euros) per User per calendar year, amount deemed fixed (“forfaitaire”), discharging and final representing the reasonable value of the free Service provided. The User acknowledges that this limitation contributes to the economic balance of the contract.

2. User Liability

The User undertakes to fully indemnify H Company, including attorney's fees and costs, against any claim, legal proceeding, conviction, administrative sanction or damage whatsoever, arising from:

a) Violation of these H Company’s Terms;

b) Violation of third-party websites' terms of use;

c) Illegitimate, fraudulent, or prohibited use of the Service;

d) Submission of unlawful instructions or Input;

e) Infringement of third-party rights (intellectual property, personal data, database producer’s right, etc.).

This indemnification obligation survives termination of these Terms and uninstallation of any H Services used by the User.

It is recalled that the User is solely responsible for the relevance, quality, timeliness, accuracy, legality and safety of the Inputs they use and the Outputs they obtain through the use of the Service, as well as for holding all intellectual property rights and third-party authorizations necessary for the use of the Inputs and Outputs.

3. Third-Party sites and liability limitation

H Company exercises no control, provides no warranty, and disclaims all liability regarding:

a) Content, availability, or operation of visited websites;

b) Terms of use or privacy policies of third-party publishers;

c) Potential interruptions, blocks, or sanctions imposed by such publishers.

9. Intellectual Property

   1. H Company Rights

H Company remains the sole owner of all rights relating to the Service, including exclusive ownership of the software comprising the Service, as well as its trademark, logo, and information system. The right to use the Service granted to the User does not transfer any intellectual property rights whatsoever to all or part of the Service. H Company also remains the sole owner of its know-how, methods, technical data, and usage statistics regarding the Service, as well as any developments to the Service. In particular, H Services algorithms, source code, AI models, and documentation constitute works of authorship protected by the French Intellectual Property Code. Any reproduction, adaptation, or extraction is prohibited and subject to prosecution.

2. Indemnification by H Company

H Company warrants that it holds the intellectual property rights necessary to authorize the User’s use of the Service. Accordingly, H Company agrees to defend and indemnify the User, within the limits set forth in section 8 above, against any damages arising from claims, lawsuits, or judgments brought by a third party alleging that all or part of the Service infringes a copyright, provided that the User immediately notifies H Company in writing of the existence of the lawsuit, allows H Company to conduct the defence, cooperates fully with H Company, and does not settle the matter under any circumstances without first obtaining H Company’s prior written consent. 

If the infringement is established in court or to the extent that H Company acknowledges that the disputed element of the Service is infringing, it may, at its discretion, (i) modify the component in question so that the Service is no longer infringing, (ii) replace the disputed component with a non-infringing component having substantially equivalent functionality, (iii) obtain the necessary usage rights so that the User may continue to use the Service in accordance with these Terms. If the issue cannot be resolved, H Company will terminate the agreement. This warranty does not apply to open-source components that may be integrated into or used within the Service, nor to third-party services provided as part of the Service. It also does not apply in any cases of exclusion of maintenance or liability as stipulated in these Terms.

3. Indemnification by the User

The User warrants that it holds the intellectual property rights necessary to use Inputs through the Service. Accordingly, the User agrees to defend and indemnify H Company against any damages arising from claims, lawsuits, or judgments brought by a third party alleging that all or part of the Input, data used or Output produced infringes a copyright, including H Company’s attorney’s fees and litigation costs, provided that H Company promptly notifies the User in writing of the existence of the lawsuit, allows the User to conduct the defence, cooperates fully with the User, and does not settle the matter under any circumstances without first obtaining the User’s prior written consent.

4. Usage License

The opening of his Account grants the User a personal, non-exclusive, non-assignable, and non-transferable right to use the Service, in accordance with these Terms, for the duration of the agreement as specified in section 11 below, and worldwide, in exchange for payment of the fee specified as the case may be. 

Consequently, any other use of the Service not expressly authorized by H Company is prohibited. Accordingly, the User shall refrain from (i) any temporary or permanent reproduction of all or part of the Service (including Holotab or Inference API), (ii) any access or attempted access to the software comprising the Service, (iii) any reverse engineering of the Service, particularly for the purpose of creating a similar service, (iv) any interfacing or integration with other application services or software without H Company’s prior authorization, (v) any dissemination, distribution, making the Service available, whether free of charge or for a fee, to another company, to the public or to third parties, directly or indirectly, (vi) any translation, adaptation, arrangement, or modification of the Service, and (vii) any fraudulent or unauthorized access or attempted access to its hosting infrastructure. The User further agrees not to deploy any filter, intermediary system, caching system, or other means to modify or conceal its use of the Service.

The User undertakes to process only strictly lawful data through the Service. In particular, the User shall refrain from processing any data or content that violates the law or public order, including any unlawful content, as well as any infringement of privacy, personal image, personal data, or the rights of third parties (including, but not limited to, the processing of files or content in violation of their authors’ rights). The User shall hold H Company harmless from any legal action or conviction in the event of the uploading of unlawful data.

5. Generated Data

Outputs produced by the use of the Service by the User (summaries, extractions) are owned by the User subject to compliance with third-party rights. The User is solely responsible for the Inputs used, the requests, processes, and instructions that they initiate, as well as the Outputs obtained. The User agrees not to use the Service in any manner that violates the regulations applicable to their activities or to electronic communications, nor to assist in such use. H Company is under no obligation to verify the nature, accuracy, suitability, legality, or integrity of the User’s Inputs or Outputs.

10. Confidentiality and Personal Data

    1. Confidentiality

The components of the Service including source codes on one hand, and the User’s data on the other hand, constitute confidential information. Each Party agrees to (i) keep confidential all information it receives from the other Party; (ii) not to disclose the other Party’s confidential information to any third party without the other Party’s prior authorization (except in the event of a disclosure request from a legal authority, in which case the Party subject to the disclosure request shall first notify the other Party, unless such notification is prohibited by law or by the authority in question); and (iii) use the other Party’s confidential information solely for the purpose of performing its obligations under the agreement. 

2. Personal data

Each Party shall comply with the personal data protection laws applicable to its activities. In addition, these Terms are complemented by the Privacy Policy which details:

• Categories of data processed (prompts + technical traces);

• Differentiated EU/non-EU retention periods;

• Proportionate security measures;

• User rights.

In case where H Company is processing personal data as a processor on behalf of the User, such processing is carried out in accordance with the Personal Data Processing Addendum, which forms an integral part of these Terms.

11. Duration and Termination

    1. Duration

These Terms take effect upon acceptance and continue until complete uninstallation of H Services.

2. Termination

H Company may unilaterally terminate any of its Service access listed in section 4, in case of material breach of these Terms (in particular in case of breach of the User’s obligations specified in sections 3.2, 5, 6, 7, 8.2, 9.4 and 9.5 without this list being limitative), with 48-hour prior notice except in cases of urgency.

12. Governing Law and Jurisdiction

    1. Applicable Law

These Terms are governed by French law, to the exclusion of any other legislation.

2. Jurisdiction

Any dispute relating to these Terms falls under the exclusive jurisdiction of the Paris courts, notwithstanding multiple defendants or warranty claims.

3. Dispute Resolution

   1. Informal Resolution

In the event of a dispute, the User agrees to contact H Company at contact@hcompany.ai to attempt an amicable resolution. The Parties agree to negotiate in good faith for a period of 30 days before pursuing further legal remedies.

2. Consumer Mediation (EEA Only)

If the dispute is not resolved informally, EU Consumers have the right to use a free mediator. H Company has appointed the Centre de Médiation et d’Arbitrage de Paris (CMAP) (www.cmap.fr) as its official mediator.

3. Chargebacks

Initiating a chargeback through the User bank without first attempting informal resolution with Us is considered a material breach of these Terms. H Company reserves the right to suspend or terminate the User Account and access to the Service immediately upon notification of such a dispute.

13. Miscellaneous 

    1. Partial Invalidity

Failure or invalidity of any provision shall not affect the validity of remaining provisions.

2. Entire Agreement

These Terms constitute the entire agreement between the Parties. No oral modification shall be binding.

3. Notices

All notices shall be made by email or through the dedicated Service interface.

4. Subcontracting

H Company may freely subcontract part of the Service specified, including hosting. H Company remains however liable to the User for the subcontracted services, subject to the terms of the “H Company liability” section above.

5. Export control

The User must comply with all applicable trade laws, including sanctions and export control laws. The Service cannot be used in or for the benefit of, or exported or re-exported to (a) any country or territory subject to a European or U.S. embargo or (b) any person or entity with whom dealings are prohibited or restricted under applicable trade laws. The Service must not be used for purposes prohibited by applicable trade laws and the Input must not include any material or information whose dissemination or export requires a government license or violates a legal or contractual confidentiality obligation.

6. Force majeure

In the event of force majeure, the Parties’ obligations shall be suspended for the duration of such event. Specifically, force majeure shall include those events generally recognized as such by the case law of French courts and tribunals. Initially, force majeure events shall suspend the performance of the agreement. If the force majeure event continues for more than one (1) month, this agreement shall be terminated without fault upon written notice sent by registered mail with return receipt requested by either Party, unless otherwise agreed by the Parties.